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Over 80% of our costumers receive their order next weekday.

 
 
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General

 

All of our products are in stock and ready for immediate delivery.

To purchase our products online you must be a minimum of 18 years of age. If you are younger then you must have a parent or guardians permission beforehand. Any attempt at fraud will be reported to the police.

 

Payment alternatives

 

We offer you two secure methods of payment via credit / debit cards or PayPal.

 

Card Payments

All card payments to or from us go through DIBS which meets all the requirements for PCI- DSS. We accept VISA, MasterCard, Diners Club and American Express.

 

Security

All information given on Beautynet.se is protected in the form encryption and consumer law. Information that is stored in the form of personal details that can be used and or published in conjunction with competitions, will be so, only with that persons consent.

 

If you are registered on Beautynet.se you will always have the right to see the personal information we have stored about you.

 

Shipping

 
All our products are sent via Royal Mail or DHL. There is free shipping on all orders over £98. All other orders are calculated on packet weight. Up to 0.3kg have a cost of £5.90 and anything above that £10.90. Delivery times are normally within 3-5 working days. We offer you a full insurance if something should happen to your product during the delivery time.
 

Delivery

 

All orders received before 15:00 are shipped same day. Orders received after 15:00 will be sent the next working day. Our delivery time will be 3-5 working days unless a product is temporarily out of stock.

 

If a product is out of stock you will receive an email notification. In this case you will be able to choose to change or cancel your order as desired.

 

Unclaimed orders

 
It is the customers responsibility to provide the correct shipping address. In the event that BeautyNet.se receives a packet that has been returned due to an incorrect address and/or has not been collected, then it shall be the customers responsibility to pay the new shipping costs.
 

Prices

 
All the prices on BeautyNet.se are including VAT (25%). We reserve the right to change prices and products without notice. The price you see at the time of checkout is the price you pay.
 

Personal information

 

We handle all personal information you leave with us in accordance with the Personal Information Law (PUI 1998:204). We guarantee that no information is sold or shared with third parties and is only used internally within BeautyNet.se

 

Your email address is only used for your order confirmation or other information regarding your order. We reserve the right in certain circumstances to send you news and offers to the email address given. If you wish to make any changes or remove your information we ask you to please contact us at info@beautynet.se 

 

Alternatively you can simply turn off the service when you log into our website.

 

Returns & cancellations

 

In accordance with consumer law you have the right to return your purchase within 14 days of receiving the product. Always mail us at info@beautynet.se before you make a return and be specific in your description and give your order number which also acts as your return number. Once you have done this you then send the product to:

 

BeautyNet
Box 54
18211 Danderyd
Sweden

 

We only accept returns that are completely unused and undamaged. Always return the product in suitable packaging with your order number clearly marked. This makes our return process much easier and allows us to offer you a faster service. It is your responsibility as the customer to see that we receive the returned product.

 

For normal returns and exchanges the customer is always responsible for the shipping costs to us. However, if you are making an exchange then the new product will be shipped to you free of charge.

 

Repayment will occur within 30 days after the return has been approved.

 

If you for some reason regret making your order shortly after having made it then you need to contact our customer service immediately. Cancellations will only be accepted via email. If we have already shipped your order then you will not be able to cancel via email and will have to return the packet to us once you have received it. The customer is responsible for the return costs.

 

Exchange of used products

 
The right to return a product is not applicable if it is used, damaged, the package is opened or if otherwise changed. Opened/Used makeup or hygiene products can not be returned.
 

Warranty claims

 

Please contact our support team with regards to any returns that you wish to make and please always state your order number.

If a product is defective or faulty then it may be returned. Once the product  has been received and inspected by ourselves or the manufacturer and authorized, you will then receive a refund for the total amount including any shipping costs or receive a brand new replacement. This must be done within a two month time frame from the date the customer receives the order.

 

Only manufacturers defects are accepted by the returns guarantee. Damage caused by the customer or through normal usage are not accepted. We will cover the shipping costs for the return as long as you provide us with the original or a copy of the reciept. Please send this along with the product.

 

We have provided care and usage instructions for hair extensions on our website. We do not accept responsibility or replace articles that have been used or cared for in any other way than described. Please note that returns or warranty claims will not be accepted if the extensions have been coloured or treated in any chemical way.

 

With any eventual disagreements, we have a policy to always follow the recommendations of the Swedish consumer law. All returns should be sent to us in suitable packaging or envelope. Warranty claim times are based from the moment that you notice the fault. 

 

Return address:

 

BeautyNet
Box 54
18211 Danderyd
Sweden

 

Guarantee & quality control

 

For all electrical products that are bought on BeautyNet.se there is a 1 year manufacturers warranty. Please contact us before you make a return.

We reimburse you for the cheapest return shipping and once the product is inspected and we have received authorization from the manufacturer you will receive a brand new replacement free of charge.

 

When warranty is not applicable

 

• Damage due to careless, incorrect or any other use not in accordance with the guidelines that does not regard material or manufacturing defects.

• Damaged caused by persons other than our service workshop.

 

BeautyNet checks and controls all products before they are packed and shipped. We carry out these quality checks to avoid returns and warranty claims.

We can not be held responsible for any allergic or sensitive reactions caused by any of the ingredients in our products.

 

Shipping damage

 
In the unlikely event that you receive a damaged or open product please contact us straight away. You must check this carefully as soon as you receive the order. A damaged product claim is handled exactly as all other faults and must be done within the given time frame.
 

Corporate customers

 
Corporate customers may contact us to have their own company account. This results in discounted prices on all hair products we offer. We will send you our corporate price list excluding VAT when your application has been accepted. Please visit our corporate website for more details and information. Click here to visit our corporate site.
 

Rights reserved

 
We reserve the right for eventual descriptive faults, discontinued/sold out products and price changes.
 

Corporate customers

 
Corporate customers may contact us to have their own company account. This results in discounted prices on all hair products we offer. We will send you our corporate price list excluding VAT when your application has been accepted. Please visit our corporate website for more details and information. Click here to visit our corporate site.
 
 

SUPPORT

E-mail: info@beautynet.se

BeautyNet
Box 54
182 11 Danderyd
Sweden
 

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