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the day after ordering

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info@beautynet.se
 

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Order before 14.00 (weekdays) and we will send your order the same day.

Over 80% of our costumers receive their order next weekday.

 
 
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What are my guarantees?

 

We ensure you!

• Swift and secure delivery. 3-5 days (weekdays)

• Secure payment via DIBS or Paypal

• All products in stock, otherwise we will contact you immediately.

• All prices include VAT

• Quality guarantee

• Easy to shop

• 14-day cancellation / right to change

 

Warranty

1 year warranty on all electrical parts covering both material and manufacturing defects

 

Return Shipping

BeautyNet.se is responsible for the shipping cost during warranty issues.

 

Damaged upon Delivery

We always ensure to pack the goods carefully before shipment. In the unlikely event of a product being damaged upon delivery, you should make a complaint to us via email including the order number and description of the damage. We will then report the damage to the delivery point/company.

 

Shipping Conditions

 

Shipping

All deliveries are sent via Royal Mail or DHL.

 

Delivery

Orders received before 15:00 will be sent the same day and delivered within 3-5 days. Orders received after 15:00 will be sent the following working day.

 

If a product is out of stock

We will contact you via email or telephone. You can then choose to wait, change or make a cancellation.

 

Shipping costs

£5,90-£10,90 for delivery depending on package weight. Always free shipping on orders above £98. No other costs will be added.

 

Package up to 0,3kg: £5,90

Packages over 0,3kg: £10,90

 

Always free shipping on orders over £98.

 

Unclaimed packages

If a package has not been claimed and after the retention period was sent back, you need to contact us. The order is still yours but the shipping cost needs to be paid for again, no matter the original order value. Therefore we will send the order again after payment covering the shipping cost has been registered in our system.

 

Please notice that the person receiving the parcel is responsible for any import fees and taxes. 

 

How do I make the return / exchange?

 

1. Always mail us at info@beautynet.se prior to making a return, please be detailed in your description and enter your order number, which will also be your return number. Then send your return to:

 

BeautyNet
Box 54
18211 Danderyd
Sweden

 

2. Refund and cancellation of the purchase occurs when we have received the products in return.

Remember that you are responsible for ensuring that the package arrives to us in good condition.

 

3. When changing products, tell us what you want to change to and any differences will be adjusted accordingly. Your new product will be sent as soon as we have received your return with the description. When replacing, you as a customer are responsible for the return costs. We will then send the new product free of charge.

 

Important!

We will NOT refund hair extensions and cosmetic products that have been used.

When returning the product it should be unused with unopened packaging or it will NOT be accepted and will be returned to you.

 

Hair extensions can easily be removed from the plastic case and held up against your own hair to compare. Hair that is returned must be in the package in the same condition it was delivered. Do not remove the hair from the cardboard base that it is attached to as these returns will NOT be accepted.

 

Express Replacement?

If you are in a need to make a change quickly, do the following. Make a new order and pay as normal. We ship promptly and deliver with our usual fast delivery. Send back the product(s) you wish to return with a completed return form and we will cancel the purchase as soon it arrives to us.

 
 

SUPPORT

E-mail: info@beautynet.se

BeautyNet
Box 54
182 11 Danderyd
Sweden
 

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Beautynet.se is always safe and secure. We offer secure payment solutions and delivery, you always have a 14 days return and exchange right.
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